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Privacy Policy
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[ Document icon Guide Dogs NSW/ACT Privacy Policy - 34 KB ] [ Requires Acrobat Reader ]

This Privacy Policy applies to the services and products offered by Guide Dogs NSW/ACT (ABN 52 000 399 744) ("Guide Dogs")

Personal information is important.

Guide Dogs NSW/ACT is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Guide Dogs NSW/ACT will only collect and use personal information as set out below.


Collecting personal information.


Guide Dogs NSW/ACT will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily. When a product is purchased or through marketing activities (online, in a store, over the telephone etc.), personal information may be requested (such as name and address) in order to service product, provide upgrades or updated information, and advise of other Guide Dogs NSW/ACT products, which may be of interest. No one is obligated to provide personal information. However, failure to do so may result in Guide Dogs being unable to sell you products and/or provide certain services including after sales services. Guide Dogs NSW/ACT policy for collecting personal information from children under the age of 15 is to seek the permission of a parent or guardian for the collection of this information.


Use of cookies.


Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Guide Dogs NSW/ACT uses cookies to make use of the website and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user's browser. Cookies allow Guide Dogs NSW/ACT to record how many people are using the different parts of the site. It is possible to set the browser to refuse cookies, however, this may limit the services provided by Guide Dogs NSW/ACT website.


Using and disclosing your personal information.


Personal Information will be used for the following primary purpose:
  • To fulfill obligations under any sale and purchase contract and/or any other contract between the individual and Guide Dogs NSW/ACT.
  • To render services related to Guide Dogs NSW/ACT business such as warranty or after sales services.
  • To provide information about products, service and/or special offers.
  • To obtain opinions or comments about products and/or services.
  • To record statistical data for marketing analysis.
For the purpose described above, information may be shared with Guide Dogs group organisations in Australia. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider, a non-Guide Dogs organisation. Guide Dogs NSW/ACT recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposed without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Guide Dogs NSW/ACT, any Guide Dogs organisation, or any member of the public, or to lessen a serious threat to a person's health or safety.


Contact by Guide Dogs NSW/ACT.


Guide Dogs NSW/ACT may contact individuals using the information which was provided in order to:
  • Provide information that may be of interest about upgrades, new Guide Dogs NSW/ACT products, services, special offers and other matters that may be of interest.
  • To send newsletters.
Guide Dogs NSW/ACT does not send advertising information without obtaining prior consent. If an individual receives communications from Guide Dogs NSW/ACT which they do not wish to receive, they may remove their name from the database by contacting Guide Dogs NSW/ACT or using the General option on the online Contact Form to request that this be actioned on their behalf. Please allow 14 days for this request to be processed.


Individual's right of access.


Individuals have the right to review the information that may be recorded on the Guide Dogs NSW/ACT database. Information may be reviewed by contacting Guide Dogs NSW/ACT  or using the General option on the online Contact Form to request same.


Changing and deleting the information we have about you.

Information contained on the database may be amended by contacting Guide Dogs NSW/ACT using the online Contact Form. In the same way, a request may be made to delete personal information and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in Guide Dogs NSW/ACT being unable to sell products directly and/or provide certain services including after sales services



Storage and security of personal information.


Guide Dogs NSW/ACT will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers that are protected in controlled facilities. In some cases these facilities may be overseas. Guide Dogs NSW/ACT employees and data processors are obliged to respect the confidentiality of any personal information held by Guide Dogs NSW/ACT. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. Guide Dogs NSW/ACT will not be held responsible for events arising from unauthorised access to personal information.


Guide Dogs NSW/ACT and links to other web sites.


Guide Dogs NSW/ACT provides links to web sites outside of the Guide Dogs NSW/ACT site. These linked sites are not under the control of Guide Dogs NSW/ACT, and Guide Dogs NSW/ACT is not responsible for the conduct of companies linked to the Guide Dogs NSW/ACT website.


Problems or queries.


Queries relating to the Privacy Policy, or any problems or complaints may be directed to the Privacy Officer by selecting Privacy on the online Contact Form.