Have You Experienced Discrimination?
If you believe you have been discriminated against, either directly or indirectly, you may address the matter personally or decide to involve others.
Guide Dogs NSW/ACT can assist you to resolve an access issue or complaint. However, we do not provide legal advice or take legal action on behalf of individuals.
If you would like to take the matter further, you can lodge a complaint under the disability discrimination laws with the appropriate government agency. Complaints under the Commonwealth Disability Discrimination Act are lodged with the Human Rights and Equal Opportunity Commission, whereas the Anti-Discrimination Board of NSW handles complaints under the New South Wales legislation. In the Australian Capital Territory, complaints can be lodged with the ACT Human Rights Commission. You can contact either the state or federal agencies for advice as to where to lodge the complaint.
Alternatively, there are a number of agencies you can contact that provide legal assistance. Blind Citizens Australia are also a good source of information.
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