Direct Debit Terms and Conditions
Guide Dogs NSW/ACT will:
- Ensure the details of your personal records and account details held by us remain confidential. If, however you lodge a query, dispute or claim in relation to the direct debit arrangement, it may be necessary for us to release such information to your financial institution or to our financial institution.
- Confirm the details of the direct debit arrangement prior to the first drawing.
- Debit your nominated account on the 15th day of each month. If any drawing falls on a non-business day, it will be debited on the next business day.
- Provide you with at least 14 days notice in writing before we change the terms of the debit agreement.
- Send you an 'Annual Receipt' at the end of each financial year.
It is your responsibility to:
- Ensure that your nominated account can accept direct debits (your financial institution can confirm this).
- Ensure that on the drawing date there are sufficient cleared funds in the nominated account.
- Advise us at least three days prior to the drawing date in writing if the nominated account is transferred or closed or if the account details change.
Please note: If your drawing is returned or dishonoured by your financial institution you may be accountable to your financial institution and Guide Dogs NSW/ACT for any costs incurred.
Your rights
If you wish to make changes to the drawing arrangements, we require notice in writing at least three working days prior to the drawing date. These changes may include:
- Deferring the drawing
- Altering the schedule
- Stopping an individual debit
- Suspending the DDR
- Cancelling the DDR completely
For any queries or disputes regarding your DDR, please contact:
Guide Dogs NSW/ACT
PO Box 1965
NORTH SYDNEY NSW 2059
T: (02) 9412 9300
F: (02) 9412 9388
E: donations@guidedogs.com.au