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Access Legislation and Standards

A Guide Dog is a vital means of independent travel for many people living with impaired vision. As a mobility aid, a Guide Dog is permitted by law to accompany their users in all public places - shops, hotels, motels, pubs and clubs, restaurants and places of worship, as well as taxis, buses and trains. These rights are covered by the following legislation:

  • Disability Discrimination Act 1992 (Commonwealth)
  • Anti-Discrimination Act 1977 (New South Wales)
  • Companion Animals Act 1998 (New South Wales)
  • Passenger Transport Act 1990 (New South Wales)
  • Rail Safety Act 1993 (New South Wales)
  • Discrimination Act 1991 (ACT)
  • Domestic Animals Act 2000 (ACT)

Is this a real Guide Dog?

Guide Dog Users have no obligation to verify the status of their dog. They may choose to show their Guide Dog Passport, which identifies them as a Guide Dog User, or provide their details for confirmation by Guide Dogs NSW/ACT. However, we may not know their details if they are from interstate or overseas, or have received their Guide Dog from another organisation.

"Guide Dogs welcome here" - a campaign started by Guide Dogs in 2009, advocating equal access rights for Guide Dog users in public venues and facilities.