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Client Services Charter

Orientation and Mobility specialist Tiffany walking with Guide Dog client Salma

The Client Services Charter explains what you can expect from Guide Dogs NSW/ACT and our staff. It also explains how we manage feedback and complaints and what you can do to assist us to provide the best service possible.

Download the Charter (PDF)

If you wish to provide feedback about the services or supports you have received from Guide Dogs NSW/ACT, please use our feedback form.