About us

Guide Dogs NSW/ACT is the leading provider of Guide Dogs and orientation and mobility services that enable people with low vision or blindness to get around their communities safely and independently.

Each year our highly trained Orientation and Mobility specialists work with around 4,000 people of all ages to help them achieve their mobility goals.

We rely heavily on generous donations from the people of NSW and the ACT to fund our services. Less than 10% of our income comes from government funding, including NDIS.

Guide Dogs NSW/ACT is a Registered Provider under the National Disability Insurance Scheme (NDIS).

As well as connecting participants to support providers, we can help NDIS participants with the co-ordination of supports on their individual plans.

Our Purpose

We see beyond sight loss.

We find ways to support independence.

We look for solutions to make big differences.

We create connected communities.

Our Values

Our Clients come first in everything we do.

We believe everyone should have access to the support and tools required to live a free and independent life. At Guide Dogs, we help Clients live their lives, their way.
We understand that no two Clients are the same, so the journey and level of support for each Client and family is different – and that’s something we can be proud of.

We demonstrate our commitment to our clients by:

  • Going above and beyond
  • Listening and acting
  • Working side-by-side

Lead with head and heart.

Forever focused on our purpose and mission, we combine care and careful planning to deliver successes worth celebrating.

To demonstrate our commitment to living this value, we will:

  • Engage with passion and commitment to the purpose
  • Adapt our approach in response to new priorities
  • Gather information and data to make informed decisions
  • Celebrate others’ successes and achievements

Never stop exploring.

We’re fearlessly creative. We’ve always asked and answered the tough questions and if there’s a better way, we’ll find it.

To demonstrate our commitment to living this value, we will:

  • Respectfully question and challenge current practice
  • Reflect on our actions and on lessons learnt
  • Be curious and seek to understand the problem and offer a solution
  • Explore creative alternatives and opportunities for continuous improvement
  • Adopt new ways of doing things

Walk the talk.

The buck stops with us. So we keep our word and keep going, no matter what.

To demonstrate our commitment to this value, we will:

  • Be accountable and empowered to take ownership of outcomes
  • Be proactive, resilient and persevere when things are difficult
  • Communicate respectfully, openly and honestly
  • Take action and deliver on our commitments

Lift each other.

From a guiding hand to a high five, we unleash and acknowledge everyone’s potential.

To demonstrate our commitment to living this value, we will:

  • Partner with Client and stakeholders as equals
  • Be collaborative and develop relationships with other teams
  • Consider the perspective of Clients, donors, volunteers and staff in all decisions
  • Partner with others to create better Client outcomes