Guide Dog Access Card | Guide Dogs NSW/ACT

You are here

Guide Dog Access Card

The Guide Dog Access Rights card is designed to assist if you and your Guide Dog are denied access to a public place or business. Part of this collaboration has included educating police officers about their responsibility to protect you and your rights of access.

Guide Dog Access card front

Contact Guide Dogs NSW/ACT on (02) 9412 9300 to order your card.

Design of the card

The Guide Dog Access Card is designed to send a powerful message to the person denying or questioning your access that their action is an illegal and finable offence, and that the Police can be called (131 444) to support you. This Police Assistance Line is not an Emergency number. In cases of emergency you should ring 000.

Report an incident

In NSW you can ring the Police Assistance Line on 131 444 to request assistance. NSW Police officers can issue on-the-spot fines of $165 and penalty notices of up to $880. To take the matter further, you can lodge a complaint:

  • The Anti-Discrimination Board of NSW
  • The Australian Human Rights Commission
  • Legal Aid NSW - Civil action
  • ACT Human Rights Commission
  • Legal Aid ACT - Civil action

How can Guide Dogs NSW/ACT help?

If you experience an access incident, we also ask that you contact us as soon as possible to report the issue. Reporting allows us keep track of the frequency and continue to educate industry sectors. To report an incident please contact:

Nicole Holmes
Access and Technology Officer
Guide Dogs NSW/ACT
02 9412 9426
nholmes [at] guidedogs.com.au

Guide Dogs NSW/ACT can assist you to resolve an access issue or complaint. However, we do not provide legal advice or take legal action on behalf of individuals.

Relevant Laws and Policies

  • Anti-Discrimination Act 1977 (NSW) (Section 49 (b) (3)
  • Disability Discrimination Act 1992 (Cth) (Section 9 & 23)
  • Companion Animals Act 1998 (NSW) (Sections 14, 59, 60 & 61)
  • Domestic Animals Act 2000 (ACT) (Section 104, 105 and 106)
  • The Australia New Zealand Food Standards Code (Chapter 3, Section 24 (1) b)