You are here


How do people apply to join the NDIS?

Anyone who would like to apply to join the Scheme can contact the NDIA on 1800 800 110 to lodge an application. An NDIA representative will check that the basic eligibility criteria have been met before lodging the application.

What happens after an application is lodged?

After initial contact has been made with the NDIA, the applicant will be asked to complete an ‘Evidence of Disability’ form. The form is designed to collect information about the diagnosis, treatment and functional impact of the individual’s disability. Orientation and Mobility Specialists can complete the functional impact section of the form, however, the diagnosis and treatment sections must be completed by a medical practitioner or eye specialist. The NDIA can approve (or deny) the application once they receive the completed form.

What happens if an application is successful?

The NDIA sends successful applicants a planning kit containing information about the next step: The planning and assessment process. The kit also contains a ‘Participant Statement’ and a planning workbook. These documents are designed to help participants think about their current situation, what they would like life to be like in the future and what supports are required to get there. Orientation and Mobility Specialists can help participants to complete the ‘Participant Statement’ and ‘Planning Workbook’ on request.

Once the Participant Statement and Planning Workbook are completed (as much as possible), participants are invited to attend a planning and assessment appointment with a NDIA Planner. The planning and assessment process may take one session, or multiple sessions depending on the complexity of each participant’s situation. Family members, friends and/or carers may also attend the appointments and Orientation and Mobility Specialists can be available to attend planning sessions as advocates if requested.

The finished plan outlines a participant’s goals and aspirations and the supports that are in place, or need to be in place, to achieve them. Plans also contain details about the funding arrangements and how much assistance participants require to find service providers, access services, monitor spending and manage payments. At this stage, plans are designed to be in place for 1 to 2 years after which point they are reviewed and updated.

Video: NDIS planning process
Video: Case study of planning experience

Download the Guide Dogs NSW/ACT NDIS Supports brochure

What happens if a client of Guide Dogs’ application is unsuccessful?

If a client applies to become a participant of the NDIS and their application is unsuccessful The NDIA a formal review and appeals process may be lodged with the NDIA. Guide Dogs NSW/ACT will continue to provide services by also offering support and advocacy as required.