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Guide Dog Access and Etiquette

Guide Dog access

In NSW, a Guide Dog in harness is legally allowed to enter all public places. It is an offence to deny or charge a fee for the entry of a Guide Dog. People using Guide Dogs are legally allowed to enter all public places.

Find out more about Guide Dog access rights

Guide Dog etiquette

It takes a lot of concentration for a person who has impaired vision to work safely with a Guide Dog. To help this team focus on its important work, please follow these tips:

  • The Guide Dog must not be the centre of attention. Please don't pat, feed or otherwise distract the dog when it is working. A well-intentioned pat can undo months of training.
  • Please don't grab the person or the dog's harness. First ask if they need assistance. Learn more about guiding etiquette.
  • When you provide guiding assistance, please walk on the person's side which is opposite to the Guide Dog.

People who use Guide Dogs have been trained in the most effective ways to control their dog's behaviour, so please only provide assistance if requested.

Etiquette for pet owners

  • Please keep your pet dog on a leash and under control when out and about.
  • If you see a loose dog, please alert your local council.
  • If you see a working Guide Dog, please give it and its handler space.
  • When approaching a Guide Dog team with your dog, please clearly introduce yourself to the person and say you have a dog with you.

Find out more about 'Take the Lead'