Support for Clients adapting to new COVID-19 regulations
We want to ensure Clients receive the best possible support and care during these unprecedented changes to our normal way of life.
Guide Dogs is continuing to provide services to Clients, however face-to-face contact has been suspended temporarily.
New servicing arrangements
- Tele-practice services
Guide Dogs NSW/ACT has been progressively moving to introduce more tele-practice in our servicing of Clients.
In NSW/ACT, we were planning to increase our use of tele-practice to support Clients using assistive technology and for Client connection. This has been fast-tracked due to the current environment.
We want to involve our Clients in the co-design of our tele-practice services and are working with the members of our two Regional Advisory Committees to plan out how best to incorporate as wide a feedback and ideas as possible.
We will keep you updated as we work through the details of how best to deliver our services through this and other technologies.
- Telephone support
Telephone contact is being made with as many Clients as possible to assess their needs and requirements.
Clients can contact their Guide Dog staff member in their local area, or phone the Chatswood office on 02 9412 9300 if urgent assistance is required.
- General services (eg. grocery shopping)
We have had feedback that some Clients may be experiencing difficulties obtaining food and grocery items and accessing some other essential services (e.g. medical, tradespeople).
We are investigating ways to support Clients here and will provide updates as soon as possible.
- Travel in taxis and ride share services with Guide Dogs
Guide Dog Handlers are being asked to sit in the backseat of their ride to meet social distancing requirements. For more information click here.
Other relevant supports
Shopping and Groceries
Both Coles and Woolworths supermarkets have assistance available for the elderly, people in self isolation and those with a disability.
Priority home delivery service. You need to register for this service by completing the online form at https://www.woolworths.com.au/shop/discover/priorityassistance or by calling 1800000610.
In-store dedicated shopping hour for the elderly and people with a disability every week day between 7AM and 8AM. This applies to all stores.
Coles are yet to release their online priority delivery service for those who are vulnerable, in isolation or who have a disability. It is anticipated to be available via the Coles online website at the end of this week (27/03/2020).
The Coles community hour is a dedicated shopping hour available for the elderly and people with a disability on Mondays, Wednesdays and Fridays between 7AM and 8AM. This hour is available in all Coles stores.
If you own an iPhone, iPad or iPod Touch, you can easily use FaceTime to make free video calls to trusted family or friends.
If they are already in your contacts, just ask Siri to FaceTime the person. For example, “FaceTime John Smith.” Then, you will have a high quality audio and video connection. Point the camera on the back of your device to whatever you want them to see. If you are a VoiceOver user, you can end the call with the familiar two finger double tap.
Please note that the other person must also have one of these Apple devices. FaceTime does use your mobile data if you are not connected to Wi-Fi.
Give this a try for a great, free way to gain some sighted assistance from someone you know and trust.
Be My Eyes
Be My Eyes is a completely free service which connects people with blindness or low vision to sighted assistance via the Be My Eyes smartphone app. The service is available 24 hours a day.
Search for ‘Be My Eyes’ in the app store or Google Play store and download it.
Register as a blind or vision impaired person and create your account using an email address.
After registering you can use the app to make a video call using your smartphone camera.
The call will be answered by a randomly selected volunteer sighted assistant.
They will see what is around you via the back-facing smartphone camera and you can have a two-way audio conversation to get assistance.
Be My Eyes volunteers can assist with tasks around the home and while out for example, reading product packaging, identifying colours, sorting clothing, operating electrical appliances and more.
Sighted assistants are volunteers so it is important to be mindful of the tasks you choose to use Be My Eyes for, and the locations in which you use it.
Aira is a paid subscription based service providing access to trained sighted assistance.
Aira can be used for tasks around the home and for support to access inaccessible software, graphs, images etc. while working or studying from home.
The first 5 minutes of every Aira call is free. Aira is also offering free services to any college student for the remainder of the semester (Ending May 2020). Support to use inaccessible software, graphs and images can be provided.
Visit to Aira website https://aira.io/australia or download the Aira app from the app store or Google Play store.
Well-being and mental health
Guide Dogs Peer Support
The peer support program provides volunteers to speak with Clients who would benefit from one-to-one telephone contact with a person with lived experience.
The program aims to meet an identified need for emotional support and provide effective information.
Support can be provided via the phone on challenges, mobility concerns and effects of low vision or blindness.
The Client is matched to a volunteer of similar age range and with similar experience. Please keep in mind these are volunteers and not qualified counsellors.
Call 02 9412 9300 to access this service.
Lifeline is a national charity providing all Australians experiencing a personal crisis with acces to 24 hour crisis support and suicide prevention services.
Phone: 13 11 14
Blind Alive: Free Accessible Fitness (Eyes Free)
Blind Alive provides a complete set of fitness audio exercise programs. All programs are completely free for downloading.
Visit their website - www.blindalive.com
The Macular Disease Foundation Australia is a patient-focused organisation providing support and services across all macular diseases, including diabetic eye disease.
The national helpline is 1800 111 709.
MAFD is providing a Macular Disease Community Tele Outreach Program, targeting patients who are on anti-VEGF treatment – for neovascular AMD and DME.
MAFD has ceased delivery of education forums in aged care facilities but until further notice. These are being replaced with webinar consumer education sessions.
Federal Government support of businesses and households
Below are the links to new measures the Federal Government has introduced to support business and households during the COVID-19 pandemic.
Business.gov.au support line:
13 28 46
Small or medium business with reduced cash flow?
Here’s what we’re doing to boost your cash flow.
Is your business financially distressed?
This is what we’re doing to support you.
Assisting the economic recovery
Here’s how we’ll support you to grow.
Employ an apprentice or trainee?
This support is for you.
Are you a sole trader that has lost business?
This is what we’re doing to support you and your business.
Household finances hit by reduced work?
Here’s what we’re doing to help support your family budget.