The latest update on our services

As always, our number one priority is the health and wellbeing of everyone in the community. With restrictions gradually easing in NSW/ACT, we can slowly move closer to ‘business as usual’ for service and supports.

We now offer a good mix of both face-to-face and video or phone calls (sometimes referred to as telepractice) depending on your needs and situation. If you would like to discuss which options best meet your individual needs or preferences, please contact your local Guide Dogs office or call 1800 484 333.

Our team will continue to monitor and respond to any change in health advice, or new regulations from the Government.

If you are looking to access services for the first time—or you’re hoping to make a referral for a patient, family member, friend, or loved one—please contact our Client Services team on 1800 484 333.

Aunty Mary walks down a country road with her long cane and beside her Orientation & Mobility Specialist, Gavin.

Services and supports you can access

Although some of our service delivery methods have changed due to COVID-19, you can still access a wide range of services to support your experience with low vision or blindness. We’re available to assist you—or your family members—to:

  • Live more independently
  • Achieve your unique goals
  • Improve learning and skill development

Our specific services include:

What is telepractice?

Telepractice involves accessing and providing our regular services using a phone or the internet, usually on a smart phone, tablet device or computer.

Telepractice can be just as effective as our usual in-person services. For the best quality of service, it’s important that you have access to the right technology device and a safe environment to participate in the sessions.

Throughout the restrictions, we continue to accept new requests or referrals for service. We can provide immediate support for you and your family, including:

  • Spending time to explain vision loss
  • Starting an assessment via telepractice by discussing your background, personal situation, and goals, so that we can understand your short- and long-term needs.
  • Providing immediate support through ‘tips and connections’ to assist with daily activities.
  • Determining the amount of training you may be able to receive through telepractice.
  • Supporting you to participate in the NDIS.
  • Recommending equipment that is identified as necessary for your supports.

Please note that NDIS clients can continue to use funding to access any services delivered via telepractice.

For more information on our telepractice services—including how to make a referral—please call 1800 484 333.

An older client by the side of a road, being shown how to cross safely.

About our COVID-19 safety plan

In line with Government regulations and leading health advice, Guide Dogs has developed a comprehensive COVID-19 Safe Operating Plan. The Plan is designed to protect our staff, our community, family and friends, and you, while ensuring we continue to deliver the highest quality service and supports.

Key steps include:

  1. Increasing the number of telepractice services available (including service and support via phone and video calls) to minimise in-person contact, and
  2. Providing comprehensive training in COVID-19 safety practices for any staff providing services in-person.

We continue to monitor all State and Federal health advice to ensure we can respond to any developments that may affect our service delivery arrangements.

The Large Print Calendar cover image of Steve Widders walking along a bush track with his cane in the colours of the Aboriginal flag

How to get support

You can access our services for the first time or enquire on behalf of a friend, family member, patient, or loved one. Simply fill out your details and a friendly team member will be in contact.

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