Emma's dream is to get a Guide Dog

Your gift could help children like Emma to be independent and achieve their dream.

Emma with Guide dog.

Emma's dream is to get a Guide Dog

Your gift could help children like Emma to be independent and achieve their dream.

Emma with Guide Dog Donate today

What is My Aged Care?

If you’re over 65 years old, My Aged Care is the starting point for you to access funding supports through the aged care system. My Aged Care provides a single point of contact for older Australians entering the aged care system—and your carers and family members—to ensure you can easily find and access the right government-funded services to support your independence.

You can register with My Aged Care by contacting their help line on 1800 200 422. The team at My Aged Care will gather some details about your situation and the supports you rely on, and then connect you with an aged care assessor in your local area who will manage the rest of your registration.

An elderly client sitting down and smiling front on at the camera with her arm around her yellow Guide Dog.

Who is My Aged Care for?

The National Disability Insurance Scheme (NDIS) provides funded supports for people living with a disability. However, eligibility for the NDIS is limited to people under the age of 65.

If you are aged 65 or older, funded supports are accessed through the aged care system. Registering with My Aged Care is the first step towards accessing these funded supports.

When you register with My Aged Care, a record is created with a summary of your personal situation. As you progress through an aged care assessment towards receiving services, your summary will be shared with the people involved in coordinating your support, so you don’t have to keep repeating your story to different people.

An older client in her kitchen at home, filling the kettle for a nice cup of tea!

What is the process associated with My Aged Care?

After you’ve registered with My Aged Care, an aged care assessor from your local area will make an appointment to visit you at home. They will have a conversation with you to understand your situation and the supports you rely on.

Together, you will come up with a support plan, and your aged care assessor will begin to connect you with any ‘low-level’ funded supports you’ll need to remain independent. You can choose which service providers you want to be referred to, including Guide Dogs Victoria!

‘Low-level’ funded supports are generally provided at a subsidised rate (meaning the Government will pay for some of the total cost). Some providers will ask for a co-payment from you to make up the remaining cost, but we don’t. Services and supports from Guide Dogs do not require co-payments.

Common questions

About your aged care assessment

About low-level funded supports


About home care packages