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Shop Policies


Online purchases are made using our e-commerce service protected by 128-bit SSL (secure sockets layer) encryption.
If you are concerned or have further questions about online payments at Guide Dogs NSW/ACT, please call Guide Dogs NSW/ACT on 02 9412 9300.

Delivery Policy

Orders are dispatched within 3 business days via regular post and shipping is estimated at 5 - 10 business days depending on your location within Australia.

Orders of $100.00 and over are sent via Australia Post's 'Receipted Delivery' service and will require a signature on delivery or pickup from your local post office.

Guide Dogs NSW/ACT is committed to providing a high standard of customer service. If we are unable to supply an ordered item we will contact you within 3 working days of your order to arrange a refund, backorder or an alternative product.

Unfortunately, we cannot send or bill to international addresses.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website.

If you are not fully satisfied with your purchase please contact us on our toll free customer service line 1300 362 922.